Materials:  

Most Elemental Child pieces are built around natural crystals. These precious items are each unique and have their individual qualities, both aesthetic and energetically. We are careful to design and create pieces that are sturdy and showcase the stones to their advantage. Every piece is made by hand. Most of the Sign of Fire collection are constructed using wire work and hammered metal. This means there is some flexibility to the pieces, and you can adjust the crystals or the base gently to suit you perfectly.  

Crystals are sturdier than many other materials, but if they fall on a hard surface, they may well break. Take reasonable care when handling and wearing your piece and it will last to be passed down to generations.  

 

Timing: 

Most pieces will ship out within eight to twelve of the purchase date, sometimes faster. The full crown styles can be 3-4 months out in production. When we are experiencing high sales volume it can be longer, but please know we are working hard to get your unique, handmade items to you as soon as possible. We will let you know the current lead time when you order, or if you get in touch in advance to find out.

Please let us know when ordering if you need it by a certain date! We will do everything in our power to get you your crown when you need it.

 

Returns & Exchanges: 

Almost all Elemental Child pieces are made to order. We'll be in touch as soon as you order and begin making your piece immediately. Please note that these designs use natural stones and are therefore each is unique and may vary from the photo.  Once your crown ships there are no refunds, except in cases of transit damage. Please let us know immediately if that is the case.

If there's an issue you couldn't foresee, we can do an exchange for another piece.  

We want you to be thrilled with your purchase. Please stay in contact with any issues and we'll certainly work to resolve them.

 

International Customers:

Please be aware that your country may impose extra duties and taxes upon arrival. We cannot be responsible for any additional charges, and each country has different regulations regarding customs fees. We highly recommend upgrading to Priority International shipping if your order is time sensitive or high value. First Class International shipping does not include tracking or insurance, and we cannot be responsible for lost packages. Please always feel free to email us with questions about shipping or anything else.

 

Shipping:

All continental US orders ship as Priority Mail, with insurance included for the amount of your order. If you have a preference regarding signature requirement, please let us know in advance.

International orders ship as first class, and mailing times vary. Tracking and insurance for international shipments is not included, but be in touch about your specific needs and we'll work to get you exactly what you require.

 

Pricing:

We use the finest natural crystals available. These rare beauties come from all over the world and availability can fluctuate based on a number of factors such as mine output, export regulations, etc. We will always try to offer you the best price based on the materials, but pricing is subject to change without notice.

If you have any questions at all, drop us a line through the Contact page. Thank you!